The phone rang, and a familiar voice was on the other line, she was previously a Yellow Raincoat client except now she was working for a new company that needed to start a benefits plan.
As the Yellow Raincoat team walked through the door, they noticed the team was busy unpacking their office. The CFO took a coffee break to sit down with them to put together a specialized plan for their four employees.
In the beginning most small businesses don’t have a specific HR department or expertise in the area. Pacesetter quickly realized the advantages of having Yellow Raincoat on their team; they felt heard and taken care of from the beginning.
With a fairly young and single workforce, Pacesetter wanted a benefits and health plan to reflect that and grow with them. Since Yellow Raincoat has a variety of small business and oil clients, plus their years of business expertise, the conversations are always lively and informative.
“The Yellow Raincoat team communicates in a way that is genuine and honest, always explaining which plans are better for the company and the employees.” Jeremy explained.
Yellow Raincoat has always kept the Pacesetter Team abreast to new industry standards and as the company grew, their demographics changed. Yellow Raincoat was always there to discuss and offer innovative solutions like Wellness Plans, Health Spending Accounts which then sparked the ideas to add a new Fitness Plan and Fitness Centre for their employees at the office. Yellow Raincoat even assisted individual employees at Pacesetter to augment their personal insurance portfolios.
Whether Pacesetter has a question about a claim, billing, setting up a new employee or simply to check in, Yellow Raincoat is ready to answer and guide them through the process, start to finish.
Over 9 years later and more than 50 employees, Pacesetter is a major player in the directional drilling industry with their leading edge technology, and through it all Yellow Raincoat has been there. They have developed a symbiotic relationship; each committed to growing their businesses and supporting local initiatives and nonprofits including Pacesetters commitment to CUPS.
“From day one, Yellow Raincoat has always had our best interests in mind. We have never felt like their clients, we are partners.” - Jeremy McNeil, Organizational Development, Pacesetter.